TERMS AND CONDITIONS:

Opening

The Cross is normally closed on Sunday and Monday evenings.

Lunch

We don't serve lunches except to larger groups by arrangement.

Arrival and Departure

We suggest check-in from 2pm (4pm on Tuesdays please) and check-out by 11am. Do let us know if you intend to arrive in Kingussie on the overnight Sleeper train from London as we can offer alternative arrangements.

Dinner

Dinner inclusive rates – please note that dinner consists of 4 courses including appetiser, starter, main course, dessert or cheese, coffee and petit fours. Extra courses will be charged accordingly.

Smoking

In accordance with current legislation we apply a strict no-smoking policy at The Cross. Should you smoke in your bedroom we shall charge an extra £100 to your account to cover additional cleaning costs.

Children

Older children are most welcome at The Cross and babies can very occasionally be accommodated by prior arrangement. We have one family room that can accommodate two adults and one child (aged around nine or over) and one twin room that can accommodate two older children (aged around 14 or over). However, The Cross is not suitable for toddlers and smaller children and we do not allow children under 14 to be unsupervised at any time throughout the property.

We charge just £40 B&B per night for a child sharing parents’ room. We don't charge for babies, but please note that we do not supply a cot or cot bedding. We have one high chair for breakfast service which is available on a "first come, first serve" basis.

We should add, however, that many of our guests come to The Cross in order to "escape" their own children for a night or two - therefore if your baby is teething and is likely to cry through the night or through breakfast service we are not the ideal choice for you. The Cross is not suitable for toddlers and very young children. The restaurant in the evening is suitable only for children of aged nine or ten upwards.

Pets

We regret that dogs (or any other pet) cannot be accommodated at The Cross.

Walkers and Cyclists

Cyclists and walkers are very welcome. We can provide covered secure storage for cycles and other equipment and emergency drying and laundry facilities, the latter for a small charge.

Guests' own Food & Drink

Although we operate as a restaurant with rooms rather than a full-scale hotel we are very pleased to serve refreshments to our guests during the afternoon as well as evening. We would therefore ask that guests do not consume on our premises meals or alcoholic drinks that they have bought elsewhere. We and our staff depend on the revenue from drinks sales and we therefore reserve the right to make a charge, including doing so retrospectively, at a flat rate of £100 per room per night where guests have brought and consumed their own meals and/or alcohol. In these circumstances we shall also charge in full for any damage caused or extra housekeeping required by spillage of drink or food.

Bookings, Cancellations & Payments

Our cancellation and billing policy is as follows:

We require your full address and credit card details in order that we can guarantee to hold your reservation.

Final payment is normally on departure. We accept most major credit/debit cards for payment (not Diners Club). For credit card transactions of £50 or under an administration surcharge of £3.00 will be added to the total bill.

Inclusive prices are based upon a 17.5% rate of government tax (VAT) - in the event of government introducing a variation to that rate an adjustment (plus or minus) will be made to the final bill.

Once a reservation is made, a client has entered into a legally binding contractual agreement with the firm of The Cross at Kingussie.

Where an individual is making a reservation on behalf of a large party, he or she will be held responsible for the payment of the total single account on departure. The Cross cannot guarantee to undertake to arrange individual accounts for each member of a party, and can take no responsibility for how the account is allocated amongst a group.

We do not make a charge against your card without your approval unless you don't show up or cancel all or some of your booking at short notice, as follows: for parties of up to 4 persons we shall charge in full for all accommodation and meals cancelled up to 7 days prior to arrival date, and subsequently not re-sold. And for parties of more than 4 persons and/or 2 bedrooms we shall apply a similar policy for all accommodation and meals cancelled up to 3 months prior to arrival date.

Consequently, bookings must be guaranteed in advance and we strongly recommend that you arrange appropriate personal travel insurance.

In the event of a no-show or cancellation as described above we shall charge the full amount to the credit card details we have been given and a receipt will be sent to you at the address you have provided.

Where we are unable to collect the amount owing for whatever reason we shall take action through the appropriate legal process to recover monies due to us, plus expenses.

Cancellations or major alterations to a booking must be made in writing.

Our obligation is to take all reasonable measures to resell your package (i.e. accommodation and meals) and to minimise your loss as far as is possible and this we undertake to do. Therefore, where we have been able to resell all or some of your package your cancellation charge will comprise the full amount of the package originally booked with us less the value of what we are able to resell plus an administration fee of £15 per room per night.

For on-line bookings please check the full terms and conditions that apply.

We apply the same policy to voucher bookings, i.e. when payment is intended to be made by voucher a late cancellation or no show as descibed above will automatically result in the voucher being invalidated in full.

Note that special terms and conditions apply to Hogmanay bookings.

For meals:

For tables of more than five persons, or for all Hogmanay period meal bookings, we require your full address and credit card details (long number, expiry date, and security number) in order that we can guarantee to hold your table reservation. We do not make a charge against your card without your approval unless you don't show, cancel or reduce your number at short notice. For tables of more than four persons we shall charge in full for all meals cancelled up to 5 days prior to reservation date, unless subsequently re-sold. For four persons or less we reserve the right to charge in full for all meals cancelled up to 2 days prior to reservation date, unless subsequently re-sold. If possible, cancellations should be made in writing, by post or e-mail. Note that for tables of six or more we add a 10% cover charge to the bill.

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